Returns & Exchange

Refund Policy

We do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

·        you received a defective item;

·        the ordered item(s) is lost or damaged during transit. 

      If you received any damaged product  please notify us within 2 days of date of delivery at  info@lp-support.in  

 Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days to refund it to your original payment method  (only incase of damage product ) for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

How to Request a Refund:

To request a refund, simply fill our return form. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at our number +91 9833242707, email us at info@lp-support.in, or contact our customer support executives through online chat. We're here for you!

Return/Exchange Policy

Return – We have 2 days Return Policy, which means you have two days after receiving your item to request a return.  Once the return product is received  on account of size mismatch it well be inspected and the return will be approved within 2 days.

Exchange – Refund is not applicable. We  only provide exchange if product is unused and saleable without any damage to it or to its outer carton.

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify LP Support India immediately or within 3 working days of receiving the products, to ensure prompt resolution. Please note that www.lp-support.in will not accept liability for such delivery issues if you fail to notify us within maximum 5 working days of receipt.

conditions: an item may be eligible for return  if it fulfils one or more of the following

·        Was delivered in a physically damaged condition

·        Has missing parts or accessories

·        Is different from what was ordered

 LP Support India will not bear shipping cost for any returns. However the cost of re-shipping for damaged/defective items will be borne by LP support India.

EXCHANGE

Exchange request should be done within 2days after receiving the products

we will provide you exchanged product within 3-7 business days.

Cancellation by the Company

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by the Company. 

Cancellations by the Customer 

In case of requests for order cancellations, the Company reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty four) hours from making the order. The Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by the Company and accept decision of the Company regarding the cancellation. In the event of cancellation of order by the customer the Company shall not refund the voucher, if any used against such order. 

Given the nature of our products, we reserve the right of sole discretion to provide the resolution to any situation as we deem fit. Each refund or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. 

Products bought online cannot be exchanged or returned in store.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict the Terms & Conditions Policy would prevail.

Shipping – All orders are  delivered within 2-3  business days.  Orders are not shipped or delivered  on Sundays or Bank holidays.