Returns & Exchange
Refund
Policy
We do our best to ensure that
you are completely satisfied with our products. And we are happy to issue a
full refund based on the conditions listed below:
Full Refund Possible If:
- you received a defective item;
- the ordered item(s) is lost or damaged during transit.
Please note: Mode of refund may
vary depending on circumstances. If the mode of refund is by Credit/Debit Card
or Net Banking, please allow 7 to 10 working days for the credit to appear in
your account. While we regret any inconvenience caused by this time frame, it
is the bank's policy that delays the refund timing and we have no control over
that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
How to Request a Refund:
To request a refund, simply
fill our return form. We take customer feedback very seriously and use it to
constantly improve our quality of service.
If you have any queries, do
call our help desk at our number +91 9819763805, email us at info@lp-support.in, or contact our customer support
executives through online chat. We're here for you!
Return/Exchange
Policy
We do our best to ensure that
the products you order are delivered according to your specifications. However,
should you receive an incomplete order, damaged or incorrect product(s), please
notify LP Support india immediately or within 3 working days of receiving the
products, to ensure prompt resolution. Please note that www.lp-support.in will not accept liability for
such delivery issues if you fail to notify us within maximum 5 working days of
receipt.
conditions:
an item may be eligible for return if it
fulfils one or more of the following
- Was delivered in a
physically damaged condition
- Has missing parts
or accessories
- Is different from
what was ordered
LP Support India will not bear shipping cost for any returns. However the cost of re-shipping for damaged/defective items will be borne by LP support India.
Cancellation
by the Company
There may be certain orders that we are unable to
accept and must cancel. We reserve the right, at our sole discretion, to refuse
or cancel any order for any reason. Some situations that may result in your
order being cancelled shall include limitations on quantities available for
purchase, inaccuracies or errors in product or pricing information, problems
identified by our credit and fraud avoidance department or any defect regarding
the quality of the product. We may also require additional verifications or
information before accepting any order. We will contact you if all or any
portion of your order is cancelled or if additional information is required to
accept your order. If your order is cancelled after your credit card has been
charged, the said amount will be reversed back in your Card Account. Any type
of voucher used in these orders shall be pushed back into the user’s account in
case of cancellation by the Company.
Cancellations by
the Customer
In case of requests for order cancellations, the
Company reserve the right to accept or reject requests for order cancellations
for any reason. As part of usual business practice, if we receive a
cancellation notice and the order has not been processed / approved by us, we
shall cancel the order and refund the entire amount. A request for cancellation
of order shall be valid and accepted only if they are made within 24 (twenty
four) hours of making the order on the Site. We will not be able to cancel
orders that have already been processed or orders for which request for
cancellation is made after the expiry of 24 (twenty four) hours from making the
order. The Company has the full right to decide whether an order has been
processed or not. The customer agrees not to dispute the decision made by the
Company and accept decision of the Company regarding the cancellation. In the
event of cancellation of order by the customer the Company shall not refund the
voucher, if any used against such order.
Given the nature of our products, we reserve the right of
sole discretion to provide the resolution to any situation as we deem fit. Each
refund or exchange request is handled on a case by case basis and we request
you to get in touch with our team for prompt resolution.
Products bought online cannot be exchanged or returned in store.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict the Terms & Conditions Policy would prevail.
